FAQ's
How long does delivery take?
Our estimated delivery time is 7–8 working days from the date of dispatch. Delivery times may vary slightly depending on your location and customs processing, but most customers receive their package within this time frame.
Do you provide tracking details for my order?
Yes. Once your order has been processed and shipped, we will share a tracking number within 48 hours so you can monitor the status of your package in real time.
Are the products genuine and original?
Absolutely. We work directly with licensed manufacturers to source all our products. Every item we sell is 100% genuine, high-quality, and comes directly from the manufacturer without middlemen.
What payment methods do you accept?
We currently accept cryptocurrency payments as our primary method. If you select Wise or Direct bank transfer at checkout, we will send you a secure payment link or bank details via email to complete your transaction.
Why don’t you have a direct card payment option on checkout?
Due to restrictions on selling certain medicines online, we do not use traditional payment gateways. To ensure smooth and secure processing, card payments are handled through direct payment links sent to your email after checkout.
How do I pay with cryptocurrency?
At checkout, you can select the cryptocurrency option and you will be given a wallet address to send the payment. Once the transaction is confirmed on the blockchain, your order will be processed immediately.
Is paying with cryptocurrency safe?
Yes, cryptocurrency payments are secure, fast, and anonymous. It is one of the most reliable payment methods for international orders.
I selected card payment. When will I receive the link?
As soon as you place your order and choose the credit/debit card option, within 12 hours we will send you a payment link to your email. Once you complete the payment, after confirmation we can process your order.
What happens after I complete the payment?
After we receive your payment confirmation, your order will be processed, packed, and shipped within 7-8 working days. A tracking number will be provided as soon as the package is dispatched.
What should I do if my order is delayed?
If your order takes longer than the estimated 7–8 working days, please contact us through email or Telegram. Our team will immediately investigate and provide you with an update.
How do I contact customer support?
You can contact us anytime through email or Telegram. Our support team is available to help you with questions about payment, shipping, or product details.
Do you provide refunds or reships?
Yes, if your package is lost, not delivered, or seized by customs, we offer either a reshipment or 50% refund as per our policy. Please reach out to us with your order details.
Do you offer bulk or wholesale discounts?
Yes. If you are looking to purchase in bulk, please contact us directly through email or Telegram for special pricing and offers.
Why should I trust SmartModafinil.Store?
We pride ourselves on authentic products, secure payments, fast shipping, and responsive support. Our repeat customers trust us because we deliver exactly what we promise—genuine products, on time, every time.